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    Use a screen reader to view and navigate a profile in Skype for Mac

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    This article is for people with visual impairments who use a screen reader program with Skype and is part of the Skype Accessibility content set. For more general help, visit Skype Support home.

    Use Skype with your keyboard and VoiceOver, the built-in macOS screen reader, to view and navigate the profile of a contact or someone you have chatted with. From the profile, you can, for example, start calls or conversations, block or delete a contact, and open the Chat gallery that stores all files and links shared in each chat. The information provided in this article is for use with the latest version of Skype. For more information, please go to How do I update Skype?

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    View a profile

    1. In Skype, press Command+Shift+C to open the Contacts list. If you want to open the Chats list instead, press Option+1.
    2. In the Contacts or Chats list, navigate to the contact whose profile you want to view by pressing the VoiceOver modifier keys (Control+Option) along with the Right or Left arrow keys. When VoiceOver announces the correct contact, press Control+Option+Shift+M to open the context menu.
    3. Press the Down arrow key until you hear "View profile," and then press Return. The user profile opens. 
     

    Navigate a profile

    You can access many actions from the profile of someone you've chatted with or a contact.

    Note: Not all actions are supported for all profiles.
     

    Add a contact to favorites

    In a profile, press the Tab key until you hear "Add to favorites," and press Return. Chats or contacts selected as favorites show up at the top of the Chats or Contacts list.
     

    Rename a contact

    1. In a profile, press the Tab key until you hear "Edit profile," then press Return.
    2. Press the Tab key until you hear the name of the contact. Type the new name for the contact.
    3. To save, press the Shift+Tab key until you hear "Save," then press Return.
    Note: Changing the name of a contact only changes how their name appears to you.
     

    Start a chat or call

    To start a chat or a call with a contact, do one of the following with the contact's user profile open:

    • To send a message, press the Tab key until you hear "Send message," and then press Return to open a chat pane with the contact.
    • To start a call, press the Tab key until you hear "Start call," and then press Return.
    • To start a video call, press the Tab key until you hear "Start video call," and then press Return.
    • To start a private conversation, press the Tab key until you hear "Start private conversation," and then press Return to send an invitation to a private conversation. Messages, media files, and calls in a private conversation are encrypted.

    Create a new group

    1. In a contact profile, press the Tab key until you hear "Create new group with," followed by the name of the contact, and then press Return. You hear "Create new group, dialog."
    2. The Create new group dialog contains a Search button, a list of current group members, and a list of suggested members. To move between these, press the Tab key or Shift+Tab keys.

      To filter the list of suggested members, press Return when you hear the "Search people and bots" button is selected and then type a contact's name to search. The search is performed while you type. To add a suggested member to the group, navigate to the correct entry in the list with the Up and Down arrow keys and then press Return when the correct contact is announced.
       
    3. When you are finished adding group members, press the Tab key until you hear "Done," and then press Return to create the group.
     

    Send or request funds

    1. In a contact profile, press the Tab key until you hear "Send and request money," and press Return. The user profile is closed and the Money pane opens.
    2. Do one of the following:

      • To send money:

        1. Press the Tab key until you hear "Send money," and press Return. The Where can I send money? view opens.
        2. Press the Tab key until you hear "Continue," and press Return.
        3. You hear the currently selected currency. To change it, find the currency you want by pressing the Up and Down arrow keys, and then press Return to make the selection.
        4. Enter the amount you want to send using the number keys, then press the Tab key until you hear "Continue," and press Return. The Choose card view opens.
        5. To choose the card you want to accompany your funds, press the Tab key until you find the one you want, and press Return.
        6. Press the Tab key until you hear "Continue," and press Return.
        7. Sign in to your PayPal account to complete the transaction. When you hear "Continue to PayPal," Press Return and then sign in with your credentials and follow the provided instructions.
        8. When the payment is complete, the sent money appears as a card in the chat window.

      • To request money:

        1. Press the Tab key until you hear "Request money," and press Return. The Request money view opens.
        2. Press the Tab key until you hear "Continue," and press Return.
        3. You hear the currently selected currency. To change it, find the currency you want by pressing the Up and Down arrow keys, and then press Return to make the selection.
        4. Enter the amount you want to request using the number keys, then press the Tab key until you hear "Continue," and press Return.
        5. You hear "You are requesting," followed by the amount requested and the name of the user. To send the request, press Return.
        6. To add an optional note with your request, press Shift+Tab until you hear "Enter optional note for request." Type your note and then press the Tab key until you hear "Request money." To send the request, press Return.
        7. You hear "Back to chat." Press Return to go back to the chat. The request for funds is shown in the chat window as a card which contains the current status of the request.
    Note: Sending or requesting funds is only available to customers in certain countries.
     

    Use the Chat gallery

    The Chat gallery contains photos, files, and web links shared in a chat. You can use it to easily browse previously shared content, and to add more.

    1. In a profile, press the Tab key until you hear "Open Chat gallery," and then press Return. The profile is closed and the Chat gallery opens.
    2. To filter the contents of the Chat gallery, press the Tab key until you hear "Media filter menu," and press Return. Use the Up and Down arrow keys to select which option you want, and press Return to select it.
    3. To share a file, press the Tab key until you hear "Drop here to share," and press Return. The Open dialog opens. Select the file you wish to share, press the Tab key until you hear "Open," and then press Return.
     

    Configure chat settings

    You can access the settings from a chat profile. You can toggle notifications on and off, or delete an entire conversation. If you have opened a private chat, you can also toggle notifications for the private chat separately, delete the private chat, or end the private chat, which lets you continue chatting without end-to-end encryption.

    1. In a chat profile, press the Tab key until you hear "Chat settings," and then press Return.
    2. Press the Tab key until you hear the setting you want, and then press Return to select it.
     

    Remove or block a contact

    To remove a contact:
     
    1. In a user profile, press the Tab key until you hear "Remove from contact list," and then press Return. The Remove from contact list window opens.
    2. Press the Tab key until you hear "Remove," and press Return to confirm the removal.

    To block a contact:
     
    1. In a user profile, press the Tab key until you hear "Block contact," and then press Return.
    2. If you want to report abuse, press the Tab key until you hear "Report abuse from this person," and press Return. To select a reason for your report, press the Tab key until you hear the option you want, and then press Return to select it.
    3. Press the Tab key until you hear "Block," and then press Return.
     

     

    Technical support for customers with disabilities

    Microsoft wants to provide the best possible experience for all our customers. If you have a disability or questions related to accessibility, please contact the Microsoft Disability Answer Desk for technical assistance. The Disability Answer Desk support team is trained in using many popular assistive technologies and can offer assistance in English, Spanish, French, and American Sign Language. Please go to the Microsoft Disability Answer Desk site to find out the contact details for your region.

    If you are a government, commercial, or enterprise user, please contact the enterprise Disability Answer Desk.