First, make sure you and the person you’re calling install the latest version of Skype, check that you have a good connection, and close any applications that might be interfering with your call – then follow these steps:
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Make sure your camera is on, pointing towards you and there’s nothing obstructing it.
Sometimes Skype turns off video to save bandwidth. If video is switched off if the video button it has a line through it, tap or click the button to switch it on.
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On Windows desktop or Mac? Check your privacy settings.
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on Windows desktop: In the menu bar, select Tools > Options > Privacy settings. Under Automatically receive video and share screen with, make sure that either anyone or people in my contact list only is selected.
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on Mac: In the menu bar, select Skype > Preferences > Privacy. Under Allow video and screen sharing from, make sure that either Anyone or Contacts is selected. If you select Nobody, you won’t be able to see any video.
Still having video issues?
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Check the manufacturer’s website.
With so many brands and devices, there may be several reasons why something may not work. Each brand is different, so it’s always a good idea to check the manufacturer’s website for user guides or troubleshooting help.
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You may want to invest in a newer device.
If you have an older webcam and your computer is running Windows 8.1 or later, it may not work with Skype. Learn more.