Purchases and payments | Refunds

• Can I get a refund from Skype?

  Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's Terms of Use. Refunds are made using the same payment method used to...

• How do I get a refund of the prepaid card or voucher I purchased?

  Skype does not offer a refund for prepaid cards or vouchers purchased from retail stores. Some stores offer a refund – you can try returning the prepaid...

• Can I receive a refund for a purchase made with a paysafecard?

  paysafecard is a prepaid card that you can use to pay for Skype Credit and other Skype features. If you've used a paysafecard to complete a Skype transaction,...

• I have a problem with my bank transfer…

  The following table can help you to resolve problems with paying for Skype products by bank transfer.Looking for instructions on how to pay by bank...