VAT invoices are available to download for Skype customers residing in the following EU member states: Bulgaria Cyprus Denmark Estonia Hungary Italy Latvia...

CashU* is an online payment method you can use to buy Skype Credit and other Skype features and products without using a credit card.   *Skype is not...

Online or in-store — it’s easy to get a little Skype Credit and pay as you go. Click your country to see a list of our retailers below. Australia† Available in-...

Important: This article relates to monthly statements, which are different to VAT invoices. VAT invoices are currently available in certain EU member states....

There are lots of ways that you can pay for Skype products like subscriptions. It all depends on where you are in the world and how you like to pay for things....

On 1 January 2015, we changed the way EU residents are charged VAT for Skype products. If you don't reside in the EU, these changes don’t apply to you. To make...

If you have made a purchase and need to cancel, you will need to meet the following criteria: You purchased the product within the last 15 days You have not yet...

Shared cost numbers are premium numbers in the UK, Australia, Germany, Switzerland, France, Portugal and the Netherlands, often used by businesses and other...

You can view your Skype Credit balance and purchase history in your account. To view your account, simply sign in to your account with your internet browser. To...

Windows

The table below shows the most common problems encountered when placing an order, and the ways to resolve them.   Problem Resolution I paid for the product, but...

Auto-recharge automatically tops up your Skype Credit when your balance falls below a certain amount (typically $2 / €2 / £2). This ensures you never run out of...

CyberPlat is a payment services provider that offers sales of Skype credit through their network of more than 100 partners. CyberPlat operates self-service...

Pay by mobile is a payment method that allows you to pay for Skype Credit using only your mobile phone number and the charges will be simply added to your...

To check the order number and status of an order: Sign in to your account. In the Account details section, click Billing & payments > Purchase history. All of...

To protect our customers from fraud, we set limits for the purchase of Skype Credit and subscriptions. If your payment was declined, don't worry: it doesn't...

There are plenty of ways you can pay for Skype Credit, subscriptions, and other Skype features, such as Skype Numbers. To find out how you can pay for Skype...

Skype Reverse Charge Calling is a new way to make Skype calls to the US or Canadian landlines without Skype Credit or a subscription. The call will be managed...

Yes. It's really easy to pay for Skype products like subscriptions with your credit or debit card. When you decide to buy something from us, you'll see the...

State and local laws require us to collect taxes from you when you purchase Skype paid-for products. However, as we want it to be simple to share experiences...

Subscriptions are one, three or 12-month calling plans that let you make minute-limited or unlimited* calls to selected countries, so a subscription is perfect...

You can get a refund for your subscription if you haven’t used it and it hasn’t expired. It means that: 1 month subscriptions can only be refunded if you...

This article is also available for: Windows Phone 8AndroidiPadBlackBerry 10 With Skype Credit, you can call mobiles and landlines from Skype at great rates. You...

iPhone

We charge a per minute rate for calls to mobiles and landlines. Calls to landlines in more than 30 countries are charged at our global rate, and include all...

A connection fee applies to all calls to mobiles and landlines made using Skype Credit, where the call is answered and lasts longer than one second. The...

Skype accepts payment in the following currencies: Euro US dollar British pound Australian dollar Canadian dollar Japanese yen Brazilian real Hong Kong dollar...

Account balances are updated centrally, so you may need to wait several minutes for your account balance to reflect recent purchases. If you have just made a...

Skype is required to charge applicable Value Added Tax (VAT) on products supplied to customers in the European Union and Switzerland.  The local standard VAT...

Pay by mobile is one of the many payment methods you can use to buy Skype Credit. You only need your mobile phone number and the charges will be added to your...

ICMS is a 25% state sales tax which we are required to charge on Skype purchases made through local Brazilian payment methods, such as Boleto Bancário or any...

The most common errors that can cause a payment to fail are:  Incorrect personal details, such as your name, billing address or billing country. These details...

If you thought you had some Skype Credit, but aren’t able to use it anymore, it may be because it has become inactive. Skype Credit becomes inactive if you...

No. We cannot refund you for our paid-for products when they have been used. As defined by Skype's refund policy, the nature of a Skype Number means that you...

When you buy a Skype product (like a prepaid card or voucher) in a retail store or through a third-party vendor, you are charged in the local currency. However,...

From July 7, 2012, we can no longer offer bank transfers handled by our partner, Global Collect™, in Chile. We are working hard to provide you with an...

Skype Credit lets you enjoy exciting Skype features that cost a little, such as calling mobile and landline numbers, sending text messages and others. You can...

Skype products -- such as Skype Credit, Skype Numbers, and subscriptions -- are all associated with the Skype account used to make the original purchas....

If you have a query regarding a purchase, you may need to provide Skype Customer Service with a proof of payment.Acceptable proof of payment is a copy of your...

If you have cancelled your subscription, it will remain active until it reaches its expiry date. For example, if you purchase a three month subscription and...

Webmoney is a payment provider that allows you to securely pay for Skype products, like Skype subscriptions. You can use Webmoney to pay in a variety of ways,...

We give refunds in accordance with our refund policy in Skype’s Terms of Use. You can get a refund if: You haven’t used any Skype Credit purchased and you make...

No. We can only give you a refund for purchases you’ve made directly from Skype and will not refund: Purchases made through third party partners - you can...

If you’ve purchased a Skype product via Skrill (Moneybookers) and the funds have been taken from your Skrill account, but the Skype product hasn’t been...

Skype partners sell Skype Credit and other Skype products in their own stores or online. To provide you with the best possible service, they handle all of your...

We give refunds for Skype products in accordance with the refund policy section of Skype's Terms of Use. You can ask for a refund of your Skype Credit within 15...

The cost of sending an SMS text message from Skype varies according to the country you’re sending it to.It’s easy to check SMS text message rates to any...

The price of a call varies depending on where you want to call, and whether you choose to pay as you go using Skype Credit, or buy a calling subscription.You...

It usually takes only seconds or minutes for Skype Credit to appear in your balance after making a purchase, but occasionally it can take longer. Try the...

Skype Credit is a very convenient and easy way to pay for Skype features and services that are not free. You can use it to make calls to mobiles and landlines,...

Skype Credit is a great way to pay for various Skype products and to enable Skype features that aren’t free. You can use it to make great value calls to mobiles...

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