Skype Help

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    • I've forgotten my Skype user name or password

      Are you unable to sign in to Skype because..... I forgot my user name and received the message "That Microsoft account doesn't exist.": These steps may help...

    • What is a Microsoft account?

      A Microsoft account is what you use to access many Microsoft devices and services. It’s the account that you use to sign in to Skype, Outlook.com, OneDrive,...

    • How do I close my Skype account?

      Your Skype account is the same as your Microsoft account. If you close it, you'll no longer be able to sign in to other Microsoft products or services such as...

    • Can I merge or unlink my Skype and Microsoft accounts?

      Since your Skype account is already a Microsoft account, it is not possible to merge or unlink your Skype and Microsoft account. With your account you will...

    • What's my Skype Name?

      Your Skype name is the username you created when you first joined Skype, other than your email address or phone number.If you sign in with an email address...

    • How do I create and send log files?

      A Skype customer service agent might ask you to create and submit log files to help them solve any problems you may encounter when using Skype. Log files are...

    • What is the Microsoft account verification?

      Microsoft values your privacy and safety and wants to make sure that you don’t lose access to your account. Therefore, when you sign in to Skype with your...

    • How do I deactivate caller identification?

      To deactivate caller identification: Sign in to your account. In the Manage features section, click Caller ID. If this link is not displayed, go to the...

    • Why do I need to add security information to my Microsoft account?

      When you sign in to Skype with your Microsoft account, you might be asked to provide an alternative email address or phone number. This is just to make sure...

    • How can I find my friends in Skype?

      Skype is better with friends. You can search and find friends using the search bar in Skype. You can search your friends' names, Skype name, email address or...

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    No emergency calls with Skype
    Skype is not a replacement for your telephone and can't be used for emergency calling