Purchases and payments | Subscriptions

• New Skype purchases are no longer available in Russia and Belarus

  Microsoft has suspended new Skype purchases in Russia and Belarus. This includes purchases for new Skype subscriptions, Skype Numbers, Skype Credit, and gifting...

• Why are recurring merchant payments failing? [for Indian customers]

  A new Reserve Bank of India (RBI) policy effective October 1, 2021 regarding recurring payment authorizations means that any existing automatic recurring...

• Can I transfer Skype subscriptions or Skype Numbers to another Skype account?

  No, Skype Numbers and subscriptions are associated with the Skype account used to make the original purchase. Therefore, it's not possible to transfer these...

• How do I cancel or change my Skype subscription?

  Skype subscriptions are purchases that will automatically renew until you cancel them. Subscriptions must be cancelled at least three days before your renewal...

• What are the different types of Skype subscriptions and pay-as-you-go options?

  Subscriptions * are monthly calling plans that let you make unlimited or fixed-minute calls to landlines (and mobiles where applicable). A subscription is great...

• How do I get a receipt for Skype Credit or subscriptions I purchased?

  Important: This article relates to monthly statements, which are different to VAT invoices. VAT invoices are currently available in certain countries. Learn...

• How does Skype charge Value Added Tax (VAT) or Goods and Services Tax (GST)?

  Skype is required to charge Value Added Tax (VAT) or Goods and Services Tax (GST) for products purchased by Skype customers in certain countries.To make sure...

• Why is my subscription no longer available?

  Skype is committed to providing you with low cost calling rates. We regularly review our subscriptions to make sure we're giving our customers the best value....

• How do I check my Skype account balance and purchase history?

  You can view your Skype Credit balance and purchase history right from your profile. Before you get started, make sure you're signed into the correct Skype...

• How do I allocate subscriptions to members in my Skype Manager™?

  This FAQ contains instructions on how to allocate subscriptions to your members and cancel subscriptions. Follow these steps to allocate new subscriptions or to...

• How do I check the status of my Skype order?

  Sign in to your account. Scroll down to the Account details section, and under Billing & payments select Purchase history. Note: If you're...

• Why are there Skype Credit and subscription purchase limits?

  To protect our customers from fraud, we set limits for the purchase of Skype Credit, Skype Credit gifts, and subscriptions. If your payment was declined, don't...

• How is a subscription different to a Skype Number?

  Subscriptions are one, three or 12-month calling plans that let you make minute-limited or unlimited* calls to selected countries, so a subscription is...

• How do I activate my Microsoft 365 Skype minutes?

  When you buy a Microsoft 365 Family or Microsoft 365 Personal subscription, your purchase includes 60 minutes of free Skype calls to mobiles and landlines every...

• Which numbers and countries can I call?

  To call international numbers from Skype, you’ll need to buy a little Skype Credit or a subscription. Learn more about how to dial an international number.If...

• Do unused Skype minutes carry over to the next month?

  No. If you have a limited, fixed-minute subscription, your calling allowance is reset each month. Unused minutes are not carried over from month-to-month.How...

• Troubleshooting Skype subscriptions

  Check for your problem in the following table to find why your subscription isn't working for you: Problem Resolution When I try to...

• Can I still use Skype if my account has been suspended for subscription abuse?

  If you have received an email telling you that your account has been suspended for subscription abuse, you can continue to make free Skype calls and send...

• Why am I charged ICMS in Brazil?

  ICMS is a 25% state sales tax which we are required to charge on Skype purchases made through local Brazilian payment methods, such as Boleto Bancário or any...

• How much does it cost to call mobiles and landlines from Skype?

  Skype to Skype calls are free – but to call a mobile or landline from Skype, you need a little Skype Credit or a subscription. The price you pay depends on...

• Why do I get the error "Skype Credit Needed"?

  When making a call using your Skype minutes, you might get the error "Skype Credit Needed". You will get this error if you don’t have an active subscription or...

• Can I get Microsoft 365 free with a Skype subscription?

  Yes, when you buy an eligible* Skype calling subscription, we will include a subscription to Microsoft 365 Personal absolutely free.Microsoft 365 Personal gives...