Purchases and payments | Skype Credit

• How do I manage my Skype purchases for Amazon devices?

  On Skype for Amazon devices, some functions are not available from within the app. If you can't find what you are looking for, you can access it from your Skype...

• Use a screen reader to buy Skype Credit for Mac

  This article is also available for:Skype for WindowsSkype for MobileThis article is for people with visual impairments who use a screen reader program with...

• Use a screen reader to buy Skype Credit in Skype for Windows

  This article is also available for:Skype for MacSkype for Mobile This article is for people with visual impairments who use a screen reader program with...

• Use a screen reader to buy Skype Credit on Skype for mobile

  This article is also available for:Skype for WindowsSkype for MacThis article is for people with visual impairments who use a screen reader program with Skype...

• Are the Skype rates different in the European Economic Area?

  As of May 15th, 2019, a new European Union regulation caps the prices of calls and SMS for Skype users residing in the European Economic Area (EEA), under...

• How do I manage my Skype profile and purchases for iPhone and iPad?

  In Skype for iPhone and iPad, some functions are not available from within the app. If you can't find what you need, you can access it from your Skype My...

• Why are recurring merchant payments failing? [for Indian customers]

  A new Reserve Bank of India (RBI) policy effective October 1, 2021 regarding recurring payment authorizations means that any existing automatic recurring...

• How do I purchase Subscriptions in Skype?

  There are two ways to purchase subscriptions in Skype: in the Skype app, and on the web.Important: If you are in India and your automatic payment fails, it...

• How do I reactivate Skype Credit?

  Sign in to your account. Select Reactivate Credit. Note: If you're using iPhone or iPad and the Reactivate Credit option is not available, then...

• How can I download a VAT or GST invoice?

  VAT and GST invoices are only available for the following...

• Other Ways to Buy Skype Credit

  Online or in-store — it’s easy to get a little Skype Credit and pay as you go. Select your country to see a list of our...

• What are the different types of Skype subscriptions and pay-as-you-go options?

  Subscriptions * are monthly calling plans that let you make unlimited or fixed-minute calls to landlines (and mobiles where applicable). A subscription is great...

• How do I get a receipt for Skype Credit or subscriptions I purchased?

  Important: This article relates to monthly statements, which are different to VAT invoices. VAT invoices are currently available in certain countries. Learn...

• How does Skype charge Value Added Tax (VAT) or Goods and Services Tax (GST)?

  Skype is required to charge Value Added Tax (VAT) or Goods and Services Tax (GST) for products purchased by Skype customers in certain countries.To make sure...

• Why has my credit/debit card been charged when I haven't made a Skype purchase?

  If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check...

• How do I check my Skype account balance and purchase history?

  You can view your Skype Credit balance and purchase history right from your profile. Before you get started, make sure you're signed into the correct Skype...

• How do I check the status of my Skype order?

  Sign in to your account. Scroll down to the Account details section, and under Billing & payments select Purchase history. Note: If you're...

• Why are there Skype Credit and subscription purchase limits?

  To protect our customers from fraud, we set limits for the purchase of Skype Credit, Skype Credit gifts, and subscriptions. If your payment was declined, don't...

• Why was I charged a certain price for a call?

  If you believe you have been charged incorrectly for a call, please contact Skype Customer Service and outline the exact date and time of the call you made. We...

• Which numbers and countries can I call?

  To call international numbers from Skype, you’ll need to buy a little Skype Credit or a subscription. Learn more about how to dial an international number.If...

• Why am I charged ICMS in Brazil?

  ICMS is a 25% state sales tax which we are required to charge on Skype purchases made through local Brazilian payment methods, such as Boleto Bancário or any...

• How do I transfer Skype Credit from one Skype account to another Skype account?

  If you have more than one Skype account, you can send yourself some of your own Skype Credit from any of your accounts as a gift. You'll just need to add...

• How much does it cost to call mobiles and landlines from Skype?

  Skype to Skype calls are free – but to call a mobile or landline from Skype, you need a little Skype Credit or a subscription. The price you pay depends on...

• What can I use Skype Credit for?

  Skype Credit is a convenient and easy way to pay for Skype features that are not free. You can use it to make calls to mobiles and landlines, and send SMS text...

• How do I purchase Skype Credit?

  There are two ways to purchase Skype Credit: in the Skype app, and on the web.Important: If you are in India and your automatic payment fails, it might be due...

• How do I buy Skype Credit in Skype Manager™?

  It’s easy to buy Skype Credit in Skype Manager. You can pay for Skype Credit using a credit card, PayPal, Sofort banking, and lots of other ways.Once you have...

• What is Skype Auto-recharge and how does it work?

  Auto-recharge adds Skype Credit to your Skype, or Skype Manager balance when it falls below a certain amount. To turn Auto-recharge on or off:Skype from the...

• How can I give Skype Credit as a gift to my friends and family?

  There are two ways to give Skype Credit as a gift: buy a Skype voucher online, or send someone your own Skype Credit from your account balance.How do I buy a...

• Why do I get the error "Skype Credit Needed"?

  When making a call using your Skype minutes, you might get the error "Skype Credit Needed". You will get this error if you don’t have an active subscription or...