Getting started | Download, install, and upgrade

• Skype on Mac asks for admin credentials when installing or upgrading Skype

  If your Mac asks for admin credentials when installing or upgrading Skype, follow the steps below. Download the latest Skype installer (.dmg file) from...

• Skype for Web (Preview) - your most asked questions

  I want to try the Skype for Web (Preview) experience. How do I do that? Please go to https://preview.web.skype.com and sign into Skype.How do I know if I have...

• How do I distribute Skype to my organization as an administrator?

  We recommend that administrators distribute Skype for Windows 10 through the Microsoft Store to their Windows 10 users. Please refer to the steps regarding...

• Support for Skype versions 7 and below is ending

  Support for Skype versions 7 and below will end on November 1, 2018 on desktop devices and November 15, 2018 on mobile and tablet devices. What does end of...

• Updating Skype on Windows 10

  I received notice that Skype version 7 is no longer supported. I use Skype on a Windows 10 device. What does this mean for me? First you need to verify the...

• Getting to know version 8 and above Skype for desktop

  We've been listening. The latest version of Skype for desktop includes your requested improvements. The latest version of Skype is faster to load, more reliable...

• Updating to the latest version of Skype

  Skype support for Windows XP and Vista users has ended. You will need to update your OS to Windows 7 or higher to continue using Skype on the same device. You...

• How do I know which version of Skype is on my mobile or tablet?

  Android OS (6.0+)If you have... Your profile picture at the top. Tabs across the bottom for Chats, Calls, and Contacts. A New Chat button at the...

• How do I join a conversation from a link I received in Skype?

  Select the invitation link you received:I have Skype installed: Skype will launch and take you to the conversation to start chatting.I don't have Skype...

• Common questions with Skype on desktop

  Skype keeps you more connected to your world by making it simple to get things done, have rich conversations, or enjoy spontaneous moments together with your...

• Can I use Skype with my Apple Watch or Android Wear?

  Skype does not offer a specific app for these devices. If you use Skype on a supported device that is paired with an Apple Watch, Android Wearable, or other...

• How do I get Skype on desktop?

  Go to Skype.com to download and install the latest version of Skype on desktop. Go to the Microsoft store to get the latest version of Skype for Windows 10...

• How do I get Skype on mobile or tablet?

  Go to the Download Skype page to get our latest version of Skype. Select your device and start the download. You can launch Skype after it is installed...

• How do I create a new account in Skype Lite?

  On the Sign in screen, tap Create account. You will be prompted to create a new account using your phone number. Note: You may get a message that an...

• How do I use Skype for Xbox One?

  It's easy to use Skype for Xbox One to chat with friends and make one-to-one and group audio and video Skype calls for free. No matter where your friends and...

• How do I update Skype?

  Select the Update Now button to download, install and sign in to the latest version of Skype.Update NowSkype for Windows 10, to update please check for updates...

• Which Skype enabled devices or platforms are no longer supported?

  Skype is always making improvements, such as enhanced quality, better reliability, and improved security. Because we want everyone to experience the best Skype...

• What version of Skype am I using on mobile or tablet?

  For the best performance and most up to date features, we recommend you use the latest version of Skype. There may be multiple versions of Skype available for...

• How do I get started with Skype?

  It's easy to get started with Skype. All you need to do is: Download Skype to your device. Create a free account for Skype. Sign in to Skype.It's that...

• What are the system requirements for Skype?

  The specific system requirements for running Skype on different operating systems are described below. If your system does not meet the requirements to run...

• Why is Skype for Android crashing when viewing webpages in Chromium?

  Did you just update to the latest version of Skype on your Android device and it suddenly started crashing when you try to view specific webpages within the...

• How much bandwidth does Skype need?

  The bandwidth required by Skype depends on the type of calls you want to make. Check the following information for the minimum and recommended speeds for best...

• Why has Skype automatically updated?

  At Skype, we regularly release updates to our software so that we can introduce new features, improve existing ones and fix bugs.Updating Skype is always free,...

• How do I turn off automatic updates in Skype for Windows 10?

  Automatic updates are the easiest way to keep Skype for Windows 10 up-to-date. They’re turned on by default, but if you need to disable them: On the Start...

• How do I create a new account for Skype?

  If you don't have a Microsoft account for Skype: In the Skype sign in window, select Create new account (or go directly to the Create an account...

• Can I connect to Skype through a proxy server?

  Yes. However, you may need to configure your proxy server for Skype to connect correctly. You may be able to configure your proxy via the system environment...

• What is error 1603, and how can I fix it?

  When you're installing the latest version of Skype, it's possible you'll see an update failure and an error code 1603. This is caused by issues with installing...

• How do I add a Skype tile to my Start screen in Windows?

  Adding Skype to your Start screen in Windows 10 and above will ensure that you can always find and quickly launch Skype.Is Skype installed?First, check to see...

• What are the Skype Terms of Use?

  The Skype Terms of Use govern your use of Skype’s software, products and websites.Read the full terms of use.

• How do I use Skype on my Kindle Fire HD and HDX?

  Amazon Kindle Fire HD, Kindle Fire HDX, and the Fire HD tablet now come with Skype preinstalled so you can enjoy all the great Skype features such as free...

• What version of Skype am I using on my computer?

  Depending on the type of computer and operating system you're using, Skype can look and function differently. For the best performance and most up to date...

• Should I use a Skype beta release?

  Beta releases contain our newest features, and are a great way to try out new versions of our software before they are officially released. It's also a great...

• How can I be sure that the install file I download is from Skype?

  Only download the Skype install file from the Skype website. Do not download Skype install files from anywhere else.If you have downloaded a Skype install file...

• Why isn’t Skype starting on my desktop?

  There are several possible reasons why Skype on desktop might not be starting. The most common cause is that your system does not meet the minimum requirements...

• Which Skype features would be good for me?

  There's plenty of ways to get more out of Skype. Take a look at some of the stories below to see how we can help you keep in touch with friends and family,...

• How do I turn off automatic updates in Skype for Mac OS X?

  This article is also available for: Windows desktop Automatic updates are the easiest way to keep your version of Skype for Mac...

• What is the latest version of Skype on each platform?

  Make Skype-to-Skype calls, instant message your friends and family for free, or call mobiles and landlines at great Skype rates anytime you want, from your...

• What is Skype?

  Skype is software that enables the world's conversations. Millions of individuals and businesses use Skype to make free video and voice one-to-one and group...

• Try Skype without a Skype account

  We’ve made it effortless to give Skype a try – you don’t need an account and you don’t need to download anything. You can chat, make voice or video calls, even...

• Why do I get the error “You’ll need a new app to open this skypeuwp”?

  If you click the Launch Skype now button and you experience the following: In Internet Explorer and Edge - You get a message saying “You’ll need a new app to...

• Can I sign in to both Skype apps on Windows 10 at the same time?

  It is not possible to sign in to both Skype for Windows 10 and Skype for Windows Desktop at the same time. If you already had Skype for Windows Desktop...

• What is Skype Web Control?

  Skype Web Control is a lightweight Skype web client that is available on outlook.com, msn.com and skype.com. To use Skype Web control: Sign into your...

• What is Skype Lite?

  Skype Lite is a fast, lightweight app for Android devices developed to help people in India stay connected, while delivering great perfomance in challenging...