Skype Help
Skype now supports emergency calls to 911 in the United States. You can also enable 911 emergency location sharing to permit Skype to automatically capture and...
Skype is one of a range of consumer services that is accessed through a Microsoft account. It is not possible to separate your Skype profile from your Microsoft...
You can have different contact details in your Skype profile (which is used only in Skype) and your Microsoft account (which you can use with Microsoft products...
Can I opt out of all ads on Skype?Currently, Skype doesn't offer a complete opt-out option for ads. However, you can manage personalized ads from your Skype...
If you purchased your subscription through Google Play, you can only manage it directly from your device or the Google Play site.To cancel your Skype...
In Skype for Windows, Mac, Linux, and Web, you can use emoticons and animated reactions to react while you're in a call. You can also customize which reactions...
You can use Siri voice commands with Apple CarPlay to make Skype calls to your contacts or a phone number. You need to have Apple CarPlay set up*, Ask Siri...
Sometimes on a Skype video call, it's helpful to add a second, parallel video stream using your mobile device's camera, while keeping the primary camera on...
Microsoft has suspended new Skype purchases in Russia and Belarus. This includes purchases for new Skype subscriptions, Skype Numbers, Skype Credit, and gifting...
If your account for Skype is suspended or restricted, you may receive a notification that Skype services are partially blocked on your account. Here are some...
Skype Clips lets you do more than just talk. It allows you to record your screen and yourself simultaneously. It lets you create and communicate in a whole new...
Due to Japanese regulations, effective June 12, 2023, when you request a Skype Number in Japan, you will be required to go through the verification flow in...
It's easy to use Skype on the Web with most modern browsers. Check the table below to verify that your preferred browser is...
We've made it even easier to connect with your friends and family in Skype by integrating Meet Now into the Windows 10 taskbar and Outlook.com. Learn more about...
In certain EU countries and with certain providers, you can now port your geographic (landline) number to Skype. This process can take up to several weeks,...
Diagnostic data is used to keep Skype secure and up-to-date, detect, diagnose and fix problems, and also make product improvements. This data does not include a...
Microsoft has a long-standing commitment to online child safety. As specified in our Code of Conduct, we prohibit activity that exploits, harms, or threatens to...
The Skype Phone Authentication is an experimental feature in Skype that provides convenience and efficiency during the login process for Skype users. We're...
The Today tab in Skype helps keep you up-to-date with the latest news and trends. You can customize the Today tab to show the things that you are interested in....
In Skype you can remove an instant message you've sent in a chat, delete a one-to-one conversation, or clear a group conversation.How do I remove an instant...
You may experience an issue with Skype continually signing you out when launching the Windows Desktop app. If you have this issue, it's because your Skype app...
This article is also available for:Skype for WindowsSkype for MobileThis article is for people with visual impairments who use a screen reader program with...
The following information will help you to export or delete specific Skype content.Export, Delete, or Clear Messages and ConversationsTo remove instant messages...
If you use a phone number to sign up or sign in to Skype, or if you have a phone number in your Skype Profile, people can search for you with that phone number...
Skype can use your mobile number in multiple ways, such as a way to sign in, to display for Caller ID, or to use for Call forwarding so you don't miss any Skype...
In Skype, you can use easily reach out to your colleagues, business partners, or customers who are using Microsoft Teams. To connect with a Microsoft Teams...
Your Skype Name is the username that was created when you first joined Skype that may have been autogenerated for you. This is a unique identifier that is used...
On Skype for Amazon devices, some functions are not available from within the app. If you can't find what you are looking for, you can access it from your Skype...
You can use copy and paste keyboard shortcuts to Quote or Forward messages you've sent or received in Skype for desktop. You can even Quote or Forward groups of...
Moderated Groups are perfect for when you need more control over the members of a group; for example, a classroom or online presentation. You can use functions...
On this page you can find links to accessibility help articles that are written for people who use screen readers with Skype. The information provided in the...
You can use chat commands to perform different actions in your Skype chat. To see a list of the available commands, simply type /help into the chat. If you are...
Meet Now in Skype allows you to easily set up a collaboration space and invite both Skype contacts and friends or family who are not on Skype. Participants can...
This article is also available for:Skype for WindowsSkype for Mobile This article is for people with visual impairments who use a screen reader program with...
This article is also available for:Skype for WindowsSkype for Mac This article is for people with visual impairments who use a screen reader program with...
This article is also available for:Skype for MacSkype for MobileThis article is for people with visual impairments who use a screen reader program with Skype...
This article is also available for:Skype for WindowsSkype for MacThis article is for people with visual impairments who use a screen reader program with Skype...
This article is also available for:Skype for MacSkype for Mobile This article is for people with visual impairments who use a screen reader program with...
This article is also available for:Skype for MacSkype for Mobile This article is for people with visual impairments who use a screen reader program with Skype...
This article is for people with visual impairments who use a screen reader program with Skype and is part of the Skype Accessibility content set. For more...
As of May 15th, 2019, a new European Union regulation caps the prices of calls and SMS for Skype users residing in the European Economic Area (EEA), under...
You can easily save important messages or media in your Skype chat, as a bookmark for quick access later. This feature is not available in Skype for Android...
In Skype for iPhone and iPad, some functions are not available from within the app. If you can't find what you need, you can access it from your Skype My...
Learn how to access or change your Skype information by selecting one of the following sections.Purchases and paymentsYou can view your purchases, payment...
An online wallet is a payment method that lets you buy Skype Credit and other Skype products quickly and easily, without having to share your financial...
During a video call in Skype there are a lot of options to choose how you view your friends, coworkers, peers, and family. On the call screen, you can switch...
Unwanted call blocking is a feature that helps block your Skype Number from receiving unwanted spam calls. It's free to use, and the best part is you'll get...
You can share your screen during an audio or video call in Skype.How do I start screen sharing during my Skype call?Verify you're on the latest version of...
If your Mac asks for admin credentials when installing or upgrading Skype, follow these steps. Download the latest Skype installer (.dmg file) from...
Skype stores files and photos you've shared, calls you've recorded, and other items for easy access across all of your devices. However, each item has a...
When the focus belongs on you and not your room, you can blur or customize your background during a video call in Skype. How do I blur or customize my...
Having problems sending or receiving messages in your Skype chats? The following tips should help. Check the Skype Status page. The site will tell you if...
Select your profile picture. Select Settings. Select Messaging. Select Auto-download photos and/or Auto-download files. After you turn this on, any...
There are a few things that we recommend you do if you use Skype for Web on a public or shared computer. Open Skype for Web in a new InPrivate browser window...
In the Chats tabYou can use swipe on any conversation from the Chats tab to quickly access additional options.Swipe Right Mark your conversation as Read or...
A new Reserve Bank of India (RBI) policy effective October 1, 2021 regarding recurring payment authorizations means that any existing automatic recurring...
Because of governmental regulations in the EU, as well as privacy concerns, some users might not be able to use all Skype services. Here are some features and...
You will get the message Browser not supported if you are trying to use Skype for Web in an unsupported browser. We recommend that you use the latest version...
You can receive SMS text messages in Skype if you have a Skype Number. Currently, only US Skype Numbers can receive SMS messages*. Two-way SMS text messaging is...
Adding your friends and family in Skype by saving their phone numbers makes it easy to stay in touch across all your devices. There are two ways to add a phone...
The OneDrive add-in makes it easy to share files and photos with your friends and family in Skype. The OneDrive add-in is not available in Skype for...
You can share a friend's contact card with any of your other contacts right from a chat, or from their Skype profile. Sending and receiving contact details is...
After closing Skype and selecting to remember your account and settings, you may still be prompted to enter your username and password when you launch Skype for...
Skype on Windows, Mac, Linux, Web, Skype for Windows 10 & 11 (version 15), Android (6.0+), iPhone, and iPad.To delete a contact: From the Contacts tab, tap...
Call scheduling in Skype makes it easy to set a reminder for a one-to-one call with you and your friends or family. You don't need a shared calendar since the...
Live captions & subtitles in Skype let you read the words that are spoken during an audio or video call. Live captions & subtitles are not available in Skype on...
The startup and close options in Skype give you the ability to customize what happens with Skype when you start your computer or close the application...
From a chat, select the video message button to record your video message. Record your message, and then select Send. Note: You can record a...
Due to German regulations, when you request a Skype Number in Germany, you will be required to verify that you are a German resident in the same area where you...
To change audio settings in Skype for iPhone and iPad: Tap your profile picture. Tap Settings . Tap Audio & Video . Next to Noise cancellation, tap Auto...
We recommend that administrators distribute Skype for Windows 10 & 11 through the Microsoft Store to their Windows 10 and Windows 11 users. Please refer to the...
I want to try the Skype for Web (Preview) experience. How do I do that? Please go to https://preview.web.skype.com and sign into Skype.How do I know if I have...
Sign into your Skype account. Scroll down to Account details and select Change currency. Choose your new currency from the list and then click...
Hiding a conversation removes it from your chat list view, and it will remain hidden until you choose to make your hidden conversations visible again.How to...
Select your profile picture. Select Settings. Select Appearance. Under COLOR you can customize messages by chosing a gradient color or choose the...
Go to the Skype chat that you want to search. To search: on Windows, Mac, Linux, Web, Windows 10, and Windows 11 - Select the Find button under the...
Once you've set up Skype calling with Alexa, there are a few things you can do to optimize your calling experience. Here are our top tips and...
Skype for Windows, Mac, Linux, Skype for Windows 10 & 11 (version 15), Android (6.0+), iPhone and iPad. Tap or click your profile picture. Select Sign...
If you're signed into Skype, you can receive calls. You'll see an incoming call notification screen where you can: Select the Call button to answer the call...
During a call you can: Turn your microphone on or off. Turn your video on or off. Switch your camera from front to back (mobile video calls...
A Skype Number is a second phone number which is attached to your Skype account, allowing you to answer incoming calls on your Skype app anywhere. People can...
The latest version of Skype is faster to load, more reliable than ever, and helps you get more done together with the people that matter most to you. It also...
Skype search gives you the ability to find your friends and connect on Skype. You can opt out of Skype search at any time in your Skype privacy settings....
Support for Skype versions 7 and below will end on November 1, 2018 on desktop devices and November 15, 2018 on mobile and tablet devices. What does end of...
Your email address and phone number make it easier for your friends and family to connect with you in Skype. We ask that you verify your email address and phone...
We recommend updating to the latest version of Skype. If you've received a notification in Skype stating Support for this version of Skype is ending soon,...
In Skype, select Contacts. In the Contacts tab, select the Filter button: on Android (6.0+) and Android tablet on iPhone and iPad on...
To react to an instant message:You can easily react to a message by clicking or tapping someone else's reaction to use the same one. To choose your own...
Android OS (6.0+)If you have: Your profile picture at the top. Tabs across the bottom for Chats, Calls, Contacts, and Notifications. A New Chat button...
Assistive features help people with disabilities navigate and control their device.Customize your themeSkype offers many ways to customize your experience to...
While in your group chat, tap the Group name.From your group profile, you can:Manage your group chatsAndroid (6.0+), Android tablet, iPhone, and iPad Add or...
Read receipts are available in Skype on Android (6.0+), Android tablet, iPhone, iPad, desktop and Web.What are read receipts in Skype? Read receipts show you...
When you sync your address book, we add your device contacts to Skype where they are periodically synced and securely stored. You'll know who is on Skype and...
Favorites make it a cinch to quickly find your contact or chat in Skype. Whether you’re looking for your best friend or your soccer team's group chat, once...
Skype calling with Alexa allows you to make and receive Skype calls through Alexa devices with just the sound of your voice.Here's what you need to begin making...
You can export and download a list of your Skype contacts into a file from the My Account page after you sign into Skype: Sign into Skype. On the My Account...
From a chat, tap the Camera button, where you can: Tap the photo button to take a new photo. Swipe to the video button to take a new...
From the top of your window in Skype, select People, groups, messages. Note: For mobile users, tap Search. In the Search field, type the name, Skype...
You can browse all photos you've sent and received within individual Skype chats. The Skype chat Gallery keeps all photos for the past 6 months in one place....
You can block a contact to prevent them from calling you, sending you instant messages, and seeing your presence status in Skype. In addition to blocking a...
From Chats, select your profile picture. Select Skype profile. Select your profile picture again. A menu will appear where you can choose from the...
There are two ways to purchase subscriptions in Skype: in the Skype app, and on the web.Important: If you are in India and your automatic payment fails, it...
Select the New Chat button and select New Group Chat from the list. Select Update profile picture if you want to upload a photo for your group. Enter a...
In your group chat, select the Manage group button next to the group name to open the profile. From the group profile, you can:Manage your group chats Add...
From the Chats tab, select the person or group you want to instant message. Type your message in the chat window and select the Send button. To jump...
Connect with anyone by sharing a link to your profile, even if they are not on Skype. Select your profile picture. Select Skype profile. Select Share...
Find the message you've sent that you want to edit. Right click or tap and hold on your message. Select Edit from the menu. Note: For Android 4.0.4...
Skype for Windows, Mac, Linux, and Web Select the contact or chat you want to send something to. In the chat window, you can: = Select an emoticon,...
To send an SMS text message, first you need to have a little Skype Credit. You can then send an SMS text message to any contact that has a saved phone...
From Chats, select your profile picture. Select your presence status, or your mood message to quickly make changes. Select Skype profile to update...
Select your profile picture. Select Settings. Select Appearance. Under COLOR, choose a new color. It might take a little time before your color...
If you are receiving unwanted calls in Skype, you can change your call settings to only allow calls from your contacts to ring on your device: Select your...
Select your profile picture. Select Settings. Select Help & Feedback, then select Give feedback. Let us know what you'd like to tell us and select...
Find the person's profile you want to view in your Chats or Contacts. Tap and hold or right-click the contact's name, then select View profile from the...
Select the invitation link you received. If you have Skype installed, Skype will launch and take you to the conversation to start chatting. If you don't have...
Skype private conversations uses the industry standard Signal Protocol, allowing you to have end-to-end encrypted Skype audio calls, send text messages, image,...
We require a date of birth for all Microsoft accounts to promote child safety in accordance with applicable laws and to provide you with the best user...
Select your profile picture. Select Settings. Select Help & Feedback. The Help & Feedback window will show your version information. Android...
You can add or edit information in your Skype profile such as your location, email, or phone number to make it easier for friends to find you. If you prefer not...
If you're signed into Skype but can't find your contacts or Skype Credit, you probably signed in to a different account than you intended to.What might cause...
Skype keeps you more connected to your world by making it simple to get things done, have rich conversations, or enjoy spontaneous moments together with your...
Select your profile picture. Under your profile picture, either select Share what you're up to and add a new mood message or select the existing message to...
Skype for Windows, Mac, Linux, and Web 8.116.0.213, Skype for Windows 10 & 11 8.116.0.213/Microsoft Store Version 15.116.213.0 began rolling out April 3, 2024,...
Select your profile picture. Select Settings. Select General. Select Language, then select a language from the list. Android 4.0.4 - 5.1 Tap...
Skype for Android 8.116.0.213, and Skype for iOS 8.116.0.213 began rolling out April 3, 2024 and released gradually over the next few weeks.You asked, we...
Skype follows the language you have selected in your device OS settings. If you prefer, you can change your language in Skype at any time to one of the...
Android (6.0+) and Android tablet Tap the New chat button. Select New Group. Set up your group: Enter a name for your group, which is required to...
From Chats, select your profile picture. Select your current presence status. Select one of the following status options: Active - Let your...
With Skype for content creators, you can collaborate, tell your story, and quickly share it with your audience - all without investing in expensive...
Skype TX is a studio-grade hardware and software solution from Microsoft, which allows you to seamlessly integrate Skype callers from anywhere in the world into...
You can save photos or videos from your... Chats Gallery While viewing themJust right-click the photo or video you want to save, and then select Save...
In Skype, your friends and family can talk to you immediately, and you can do the same with them.When someone reaches out to you for the first time, you can...
Android (6.0+), Android tablet, iPhone, and iPad From Chats, tap your profile picture. Tap Settings, scroll down and tap Notifications. Turn the...
Android (6.0+), Android tablet, iPhone and iPad From Chats, tap your profile picture. Note: You can tap the QR code button next to your profile picture...
Skype does not offer a specific app for these devices. If you use Skype on a supported device that is paired with an Apple Watch, Android Wearable, or other...
From the Chats or Contacts tab, select the person or group you want to send a voice message. Select the Microphone to record your voice message....
You can make Skype calls on your speaker after you setup the speaker using the Cortana app. Skype to Skype calls are free, and we are also offering a limited...
Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. A poor internet connection can...
FAQ and known issues in Skype on iOS and Android (8.0+) Missed Skype calls on Android. This can be caused by battery optimization protocols in Android’s...
A Microsoft account is what you use to access many Microsoft devices and services. It’s the account that you use to sign in to Skype, Outlook.com, OneDrive and...
From a chat, tap the Camera button. Tap and hold the photo button to record a video message. Tap Send to send it to your chat. Note: You can...
Select the Update Now button to download, install and sign in to the latest version of Skype.Update NowSkype for Windows 10 & 11 (version 15), to update please...
Feeling ? Or having a moment? Sometimes a picture is worth a thousand words. Use Skype emoticons to liven up your instant message conversations, or add them to...
I forgot my password for SkypeIf you forgot your Skype password, reset your password now. If you forgot your Skype password but do not have access to your...
Since your Skype account is already a Microsoft account, it is not possible to merge or unlink your Skype and Microsoft account. With your account you will...
Skype is always making improvements, such as enhanced quality, better reliability, and improved security. Because we want everyone to experience the best Skype...
It's easy to get started with Skype. All you need to do is: Download Skype to your device. Create a free account for Skype. Sign in to Skype.It's that...
Add-ins help you to easily share content, and get things done in conversations without switching apps - they're always just a tap or click away. Add-ins are not...
The following information describes the specific system requirements for running Skype on different operating systems.If your system does not meet the...
Your Skype Name is the name created when you first joined Skype, other than your email address or phone number. If you sign in with an email address or phone...
There are lots of ways you can pay for Skype products such as Skype Credit, subscriptions, and Skype Numbers. To find out how you can pay for Skype products in...
You control who can see your Skype profile information and presence status. Some information is visible to everyone, but you can leave it blank if you don't...
No, Skype Numbers and subscriptions are associated with the Skype account used to make the original purchase. Therefore, it's not possible to transfer these...
Yes. Skype to Skype calls are free anywhere in the world. You can also call from Skype to someone on their mobile or landline with a subscription or Skype...
Wish you could record your mom's face when you give her the big news? What about capturing your study group's deep discussions? In Skype you can record your...
If you're unable to sign in, the following information may help.What do I do if I think I've been hacked or get the message "Help us secure your account"? You...
If you are experiencing issues connecting to Skype, go to the Skype Status page to check for any current issues. You can also try the following steps for...
If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype,...
Skype to Skype calls are free anywhere in the world. You can use Skype on a computer, mobile phone or tablet*. If you are both using Skype, the call is...
If you're having technical problems with Skype, sometimes uninstalling and reinstalling Skype can help.Windows Desktop First, you will need to quit Skype. If...
Skype subscriptions are purchases that will automatically renew until you cancel them. Subscriptions must be cancelled at least three days before your renewal...
Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's Terms of Use. Refunds are made using the same payment method used to...
The bandwidth required by Skype depends on the type of calls you want to make. Check the following information for the minimum and recommended speeds for best...
Did you just update to the latest version of Skype on your Android device and it suddenly started crashing when you try to view specific webpages within the...
If you don't have a headset, microphone or speakers, you can still use Skype to send and receive instant messages. However, to make and receive calls with...
You may want to run multiple Skype accounts at the same time if there's one you use just for work, and another one for friends and family. While it’s not...
Sign into your account. Select the change password link. We'll take you through the process of changing your password.What do I do if I forgot my...
You need to have an email address in your profile, because we use it to contact you with important information about your Skype account. Your friends and family...
Important: If you are in India and your automatic payment fails, it might be due to new regulations effective October 1, 2021. Learn more about what this change...
Subscriptions * are monthly calling plans that let you make unlimited or fixed-minute calls to landlines (and mobiles where applicable). A subscription is great...
You can no longer login to Skype via Facebook as of January 2018. All Skype logins have been streamlined to Microsoft accounts, allowing you to login with a...
Automatic updates are the easiest way to keep Skype for Windows 10 & 11 (version 15) up-to-date. They’re turned on by default, but if you need to disable...
Calling Skype contacts on Skype is always free - but to call a mobile phone or landline through Skype requires Skype Credit or a subscription. Find the...
For the times when words or emoticons just aren’t enough, you can express yourself with GIFs or Stickers in your instant messages. To send a GIF or Sticker in...
VAT and GST invoices are only available for the following...
You can cancel your Skype Number subscription at any time.Important: If you purchased your Skype Number on your iPhone or iPad, you can only cancel and...
Sign in to your account. Select Reactivate Credit. Note: If you're using iPhone or iPad and the Reactivate Credit option is not available, then...
For Skype to work correctly, the following ports need to be open in your firewall: 443/TCP 3478-3481/UDP 50000-60000/UDP For the best possible call...
Online or in-store — it’s easy to get a little Skype Credit and pay as you go. Select your country to see a list of our...
At Skype, we regularly release updates to our software so that we can introduce new features, improve existing ones and fix bugs.Updating Skype is always free,...
To check that your sound and microphone are working properly in Skype, you can make a test call to our friendly assistant Echo. She will prompt you to record a...
Skype for Web is the easiest way to enjoy Skype’s features that you're familiar with in the desktop app, without having to download it. You can sign in to Skype...
Skype that you use at home is great for smaller businesses of up to 20 employees. It is free to use, unless you want to buy credit to make calls to landlines...
Talking and chatting with people all over the world in a different language is made possible with Translated Conversations in Skype. Translated Conversations...
Monthly VAT or GST invoices can be downloaded from the Skype Manager admin dashboard for specific allocations made. You can download your VAT or GST invoice for...
Important: This article relates to monthly statements, which are different to VAT invoices. VAT invoices are currently available in certain countries. Learn...
Skype is great for helping you and your business be more productive. If you're a Skype for Business customer and you need help, please visit Microsoft Office...
Skype is required to charge Value Added Tax (VAT) or Goods and Services Tax (GST) for products purchased by Skype customers in certain countries.To make sure...
Calling within India from Skype to mobiles and landlines is no longer available.You can still make free Skype to Skype calls within India, and you can still...
If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause:Have you made a Skype purchase?To check your...
Skype is committed to providing you with low cost calling rates. We regularly review our subscriptions to make sure we're giving our customers the best value....
Shared cost numbers are premium numbers in the UK, Australia, Germany, Switzerland, France, Portugal and the Netherlands, often used by businesses and other...
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